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Our promise to you: every item you purchase on our website has passed our multi point Authenticity test. If you’re concerned an item you bought is not authentic or any damages that not mentioned return it for free. We’ll verify whether it’s the real deal, and if it’s not, we’ll give you a full refund. Simple as that!
We get that you may not love an item until you try it. That’s why, when you receive your item, you have 14 days to request a free return ( You can return within 30 days). If the item is misrepresented, you’ll get a full refund. If you simply decided it wasn’t for you, we’ll give you site credit to get something you’ll love.
Submit a return
Return any watch you’ve purchased on Dual Times Corp. (“LuxuryWatchesNYC”) from Your Purchases within 14 days of delivery,
WILL I GET SITE CREDIT OR A REFUND?
Receive a full refund to your original payment source if, The item you received was in a condition other than described by us “LuxuryWatchesNYC” in listing, unless the item is marked Final Sale. This includes, but is not limited to, designer replicas, unreported damage and wear, or inaccuracies in the listing.
Receive Site Credit if, You are dissatisfied with the item for any reason; such as the style, fit or just changing your mind, unless the item is marked Final Sale. Site credit can be used on any item for sale on “LuxuryWatchesNYC”, is non-transferable and does not expire.
Request a free shipping label and ship the item to us
After submitting a return, you’ll be emailed a free return shipping label. Pack the item using your own materials and ship it to”LuxuryWatchesNYC” within thirty (30) days of original sale. You are responsible for returning the item in the same condition you received it; an item is not eligible for return if you’ve worn or used it. (unless it’s related to authenticity of the watch)
We review your return
Our watchmakers carefully reviews every return by hand. If you’ve opened a misrepresentation claim, we’ll evaluate for authenticity and compare the condition of the item you returned with our original information to determine if the return qualifies for a refund. We may contact you for more information to make our assessment. If we don’t hear from you in a timely manner your claim may be rejected or a site credit will be issued.
We make a decision
If You are eligible to receive refund – we will refund within 72 Hours of final decision, or we will issue site credit within 24 hours. All major US banks take up to 7 days to successfully complete return transaction
f for some reason you are not able to submit your return online, please contact us by phone. Have any questions or concerns? We’ll help you out, day or night! Talk to a team member: call us (855-589-5500), chat with us, or Come see us, All are welcome!!!